How Emotional Intelligence Influences Effective Communication: The Key to Building Stronger Connections
"There is only one rule for being a good talker – learn to listen." — Christopher Morley Communicating well is the one critical skill that 91 percent of 1,000 employees in the Interact /Harris Poll said their leaders lack . The survey results indicate a lack of emotional intelligence (EQ) in how business leaders and managers communicate, leading to many dysfunctions. The Problem Respondents said the communication issues that impair effective leadership are as follows: Not recognizing employee achievements -- reported by 63 percent of respondents Not giving clear directions -- 57 percent Not having time to meet with employees -- 52 percent Refusing to talk to subordinates -- 51 percent Taking credit for others' ideas -- 47 percent Not offering constructive criticism -- 39 percent Not knowing employees' names -- 36 percent Refusing to talk to people on the phone/in person -- 34 percent Not asking about employees' lives outside of work -- 23 percent S ource:...