mastering communication: the art of influence

  “Silence is argument carried on by other means.” Silence is linked to many virtues, such as modesty, respect for others, prudence, and decorum. Deeply ingrained rules of etiquette lead people to remain silent to avoid embarrassment, confrontation, and other perceived dangers. On the other hand, research by Leslie A. Perlow   and  Williams (2003) shows that silence can exact a high psychological price on individuals, generating feelings of humiliation, pernicious anger, resentment, and the like that, if unexpressed, contaminate every interaction, shut down creativity, and undermine productivity. Hence, silence can be a versatile and effective tool in communication when it is used mindfully. Being quiet can be a sign of both weakness as well as that of strength and self control. By understanding and applying the power of silence in an appropriate manner, one can enhance communication skills and achieve more meaningful and productive interactions.     ...